Insurance & Billing Inquiries

Before scheduling you for your consultation, our patient access team will verify your insurance coverage. The patient access team will notify you of any issues that arrise prior to your consultation. The team will re-verify your insurance coverage in the case of any insurance or benefits changes.

Please note that it is important to make your radiation oncology team aware of any changes in your insurance benefits or coverage. If there are any changes in your insurance, please contact and inform our billing team at 212-305-7077.

If your insurance coverage requires a referral for consultation or follow up appointments, please contact and obtain a referral from your Primary Care Physician (PCP) before your appointment.

If your insurance company/plan requires a co-payment, you will be informed and asked to pay the co-payment amount by the front desk staff when you come in for your appointment.

If your insurance company/plan requires a prior authorization, the authorization process officially begins on the date of your simulation. Please be assured that our dedicated department will handle this process on your behalf. Our primary goal is to ensure a swift approval, which is required prior to your treatment start date. However, it is important to be aware that some insurance companies may require additional information or documents, which can potentially result in a delay.

In the event that the authorization process faces unforeseen delays, there might be a need to adjust the start date of your treatment to a slightly later date. Please know that we will only consider and contact you for rescheduling if it becomes absolutely necessary and in your best financial interest in order to avoid the generation of patient-responsible, self-pay bills for your radiation therapy.

We understand that your time and health are of the utmost importance, and we will do everything in our power to expedite the authorization from your insurance company. Our team is committed to minimizing any potential delays and ensuring you receive care as soon as possible.

Your well-being is our top priority, and we're here to support you throughout this process. If you have any questions or concerns regarding the authorization or any other aspect of your treatment, please do not hesitate to reach out to us at 212-305-7077. We're here to provide the guidance and assistance you may require.

Thank you for entrusting us with your care, and we look forward to working with you to make this treatment process as smooth and efficient as possible.

The NYP/CUIMC Radiation Oncology Department generates two bills:

1. Technical charges for NYP hospital services

2. Professional charges for CUIMC physicians

Please note that the date of your charges will correspond to the date of services rendered in our department, except for the "planning phase." The plan(s) for your treatment is designed by our clinical care team and does not require your presence in the department and therefore, associated charges are usually generated on a date that you were not in the department.